NWT’s Hotline 1236 HK (Consumer Market of NetTalk) has been awarded the ISO 10002:2004 certification by Hong Kong Quality Assurance Agency, in recognition of its commitment in customer service excellence. The NWT-CS team has sought to align with the ISO standard to provide top-quality customer service and handle customer complaints efficiently.

ISO 10002:2004 is an international renowned standard that provides guidance to an organization in the planning, design, operation, maintenance and improvement of the complaints handling process.

Looking ahead, NWT will continue to be a customer-focused company that values its customers as the foundation of its business.