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| HK Management Association, Sales and Marketing Executives Club of Hong Kong |
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High Speed Customer Service of the Year |
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Best Use of Knowledge Management |
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Customer Service Team Leader of the Year
- Contact Centre |
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Customer Service Professional of the Year
- Contact Centre: Merit Certificate |
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| Asia Pacific Customer Service Consortium |
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| HK Chamber of Small and Medium Business Ltd |
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| The Hong Kong Council of Social Service |
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