Hong Kong Office & Hotlines
   
 
 
New World Telecommunications Limited
Address: 17/F, Chevalier Commercial Centre,
8 Wang Hoi Road, Kowloon Bay, Hong Kong
Telephone: 2138 2138
Fax: 2133 2137
   
 
 
Corporate Services
Sales Hotline:
Email:
2133 6899
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(9:00 am – 6:00 pm; Mon- Fri)
 
Customer Service Hotline:
Email:
2133 1133
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(9:00 am – 7:00 pm; Mon- Fri)

(9:00 am – 1:00 pm; Sat)

 
Technical Support/
Fault Reporting Hotline:
2131 2131
(24 hours; Mon- Sun)
   
 
Business Services
Sales Hotline:
Email:
183 8838
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(10:00 am – 7:00 pm; Mon- Fri)
 
Customer Service Hotline:
Email:
3113 3838
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(9:00 am – 7:00 pm; Mon- Fri)

(9:00 am – 1:00 pm; Sat)

 
Technical Support/
Fault Reporting Hotline:
2131 2131
(24 hours; Mon- Sun)
   
 
Consumer Services
Sales Hotline:
Email:
1233
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(10:30 am – 9:30 pm; Mon- Fri)
 

Customer Service Hotline:

Email:
1239 (General)
1236 (NWT bb Broadband & NetTalk Service) – general enquiry
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(9:00 am – 9:00 pm; Mon- Sun)
 
Technical Support/
Fault Reporting Hotline:
1236
(24 hours; Mon- Sun)
   
 
System Integration Services
Inquiry Hotline:
Email:
3118 2111
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(9:00 am – 6:00 pm; Mon- Fri)
 
   
 
Wholesales & Carrier Services
Inquiry Hotline:
Email:
2138 3300
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(9:00 am – 6:00 pm; Mon- Fri)
 
   
 
Press Inquiries
Inquiry Hotline:
Email:
2138 2138
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      Note: All hotlines closed on Sundays and Public Holidays except Consumer Services - Customer Service Hotline and 

      Technical Support/Fault Reporting Hotlines.

 
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