Privacy Policy
   
 
New World Telecommunications Limited (hereinafter referred as "NWT") respects your personal privacy and is committed to maintaining your trust and confidence. We believe ensuring the security of your personal information. Please take time to read this policy, and contact us if you have any questions or concerns.
 
PERSONAL DATA (PRIVACY) ORDINANCE ("the Ordinance")
  The policies and practices of NWT in relation to the collection, use, security and access of personal data of our customer are as follows:
 
Types of Personal Data Held
  There is no obligation for our customers to provide their personal data to us. However, if the personal data requested by us is not provided, we may not be able to provide the services and/or products ("Services") required by our customers.

We hold details of our customers including the names, addresses, identity numbers, telephone numbers, data relating to calls and billing together with other data necessary for the provision of our Services.
 
Purpose
 

We collect and hold the personal data of our customers to facilitate our business as a provider of telecommunications, directory and other related services and/or products.

The purposes for which personal data relating to our customers may be used are as follows:-
 
   
the daily provision of our Services to our customers;
conduct credit reference checks;
processing of any payment instructions, direct debit facilities and/or credit facilities in relation to provisioning of our Services or requested by our customers;
publication in telephone directory;
enabling the daily operation of our customers' accounts and/or the collection of amounts outstanding in our customers' accounts in relation to our Services;
conduct market research, customer, product and service surveys;
processing of any benefits arising out of or in connection with our Services;
subject to the requirements of the Ordinance, direct marketing of our Services;
handling of complaints and enquiries from our customers;
enabling us to comply with our obligations to interconnect or other industry practices;
prevention or detection of crime;
provisioning of emergency services;
joint marketing programs with third parties;
provisioning of our Services by third parties;
observing any legal, governmental or regulatory requirements including any disclosure or notification requirements, to which we are subject; and
any other purposes ancillary and relating thereto.
   
We also utilise specific personal data to assist us in protecting our customers against unauthorized use of our Services.
 
Transfer of Personal Data
 

Personal data of our customers will be kept confidential but we may disclose and transfer (whether in Hong Kong or abroad) such data to:
 
   
subsidiaries, associated or related companies within the New World Group, or
any third party who provides services to us in connection with the operation of our business for the purposes mentioned above, subject to the provisions of the Ordinance.
 
Access and Correction of Personal Data
 

Under the Ordinance, our customers have the right to:
 
   
ascertain whether we hold personal data relating to them;
request a copy of that data; and
request correction of any such data which is inaccurate.
   
Requests for access and correction of data should be in writing and addressed to
  Personal Data Officer
New World Telecommunications Limited
17/F, Chevalier Commercial Centre
8 Wang Hoi Road, Kowloon Bay, Hong Kong
(Please specify Services/Products that you have registered on the envelope)
   
A small fee may be charged towards administrative expenses in processing such access requests
   
Any of the companies in New World Group may contact you with information about other products and services provided by the relevant company. If you do not wish to receive such information, please write to us at the above address and the data will, without charge, cease to be used by the companies for such purposes.
 
Security of Personal Data
 

We restrict access to personal data to persons who have a need to use the data and who have been trained to handle such data properly and observe confidentiality.
 
Retention of Personal Data
 

We retain personal data of customers for as long as reasonably necessary to fulfil the purposes of collecting and using the data.
 
RIGHT OF ACCESS TO PERSONAL DATA
 

If you have any queries regarding NWT's personal data and privacy policy or should you wish to request access to your personal data or if you wish to correct it, you may email your queries or request to NWT Personal Data Officer or you may send your request or queries in writing to the above address.